Contact CandyForge

CandyForgeis a small, independent, ad-supported site — there is no support desk standing by, but a real person reads everything that comes in to support@chewnews.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the sugar stage temperature guide, syrup ratio calculator, batch scaling calculator, cooling time calculator, mold quantity calculator, or calorie estimate calculator — and the values you entered); a tool you wish existed on the site; an error or unclear step in the blog, learn section, or the museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If your question is really an urgent “is my batch safe to eat” question, this site provides general-purpose calculators and reference information, not personalised cooking advice or food-safety inspection, so please use your own judgement or a qualified source for anything urgent.

Before writing in about a tool result, it’s worth double-checking the numbers you entered — a thermometer reading in the wrong unit (Fahrenheit versus Celsius), a mixed-up sugar-to-water ratio, or a mistyped weight is the most common source of a surprising answer. If it still looks off after that, that’s exactly the kind of message worth sending.